Secure Mac systems, zero-touch deployment, and seamless IT support for New Look

New Look needed a trusted IT and security partner to oversee and develop their growing Mac estate. LeftBrain were brought on board to deliver secure, scalable systems and remove the headache from Mac IT support and management.

Today, New Look’s Mac users enjoy seamless device onboarding, smart security controls, and in-house studio workflows that simply work, backed by regular expert support.

The Challenge

Scaling a secure Mac environment with expert support

New Look’s internal team were experts in Windows environments, but they needed a partner who could take ownership of their growing Mac IT operations.

“LeftBrain were brought on board to remove a headache,” explains James Coburn, Technology and Infrastructure Manager at New Look. “We rely heavily on LeftBrain’s advice when it comes to Mac support and security.”

With a growing Mac workforce and an ambitious in-house photography studio build on the horizon, New Look needed a reliable and scalable setup without putting extra strain on their in-house team.

The Solution

Strategic: Building scalable foundations

LeftBrain consulted closely with New Look’s security and infrastructure teams, creating a bespoke roadmap to align their Mac security posture with their existing Microsoft-based systems.

We overhauled the Mac estate with a high-performance, scalable MDM (mobile device management) infrastructure. This was centred around zero-touch deployment, enabling seamless device distribution to the growing team.

“I first worked with LeftBrain many years ago,” says Gary Clewlow, IT Service Manager. “They rolled out 100 new Macs at our support centre in London, and created a Jamf server to enable ongoing deployment. They really understand our working environment and recommend what we need.”

Tactical: Zero-touch deployment, scalable storage, seamless workflows

With a future-focused MDM solution in place, New Look asked LeftBrain to deliver specialised technology for their new in-house photography studios.

We designed and built a NAS (network-attached-storage) solution, paired with high-performance workstations and secure workflows. This keeps valuable assets safe and instantly accessible.

“This photography studio project went really well,” says James. “For such a complex piece of work, I expected more issues. The occasional thing crops up and is dealt with quickly, but generally everything just seems to work, which is what you want.”

Today, LeftBrain continues to support New Look with twice-weekly onsite visits, ensuring every Mac user gets secure, frictionless, fully-prepared technology from day one.

“I really do recommend LeftBrain,” says Gary. “We have peace of mind that our new Mac starters have the prep, kit and support they need.”

“I’ve worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!”

The results speak for themselves

• Seamless onboarding for new Mac users with zero-touch deployment
• Improved security and alignment with Windows-based infrastructure
• Enterprise-grade NAS and studio workflows designed and delivered
• Ongoing expert support with highly personalised twice-weekly office visits
• Trusted partnership: New Look continues to choose LeftBrain for major Mac IT and security projects