Real tech support, in your office, when you need it most

When your systems go down, your meeting room stops working or your team needs hands-on help, remote support only goes so far.

That’s where LeftBrain’s onsite support comes in.

We provide regular, in-person technical support tailored to your setup, your team and your working rhythm.

Whether it’s weekly, monthly or even daily, our engineers show up, roll up their sleeves and get things sorted.

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Why in-person support still matters

Remote tools are useful, but not everything can (or should) be handled through a screen.

We’ve seen the issues that remote-only support leaves behind:

• That one recurring printer issue nobody has logged, but everyone complains about
• Meeting rooms that never quite work the way they should
• Devices that crash in the middle of client work but aren’t flagged until it’s too late
• New starters handed laptops, with no time or training on how to use company tools
• Frustrated team members resorting to Google or guesswork instead of raising a ticket

When your team knows there’s someone onsite they can talk to, issues are resolved faster, team morale improves, and your systems run more smoothly.

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What our onsite support includes

Every business is different. That’s why our support is flexible — from one-off visits to regular weekly drop-ins.

Our onsite services include:

Technical support and troubleshooting

We fix everyday issues that slow your team down — broken peripherals, network dropouts, update failures, hardware faults, slow devices, login issues, and more. We do it live, with your team.

Onboarding and offboarding

We’re on hand to welcome new starters, get them logged in, talk them through your tools and policies, and recover devices or accounts when people leave.

Meeting room systems

We install, configure and maintain meeting room tech — cameras, speakers, Zoom Rooms, HDMI extenders, and all the little things that make or break a hybrid meeting.

Health checks and documentation

We carry out scheduled reviews of your shared spaces, infrastructure and endpoints, and keep everything documented. From port maps to asset lists to Wi-Fi coverage — we stay on top of it so you don’t have to.

Tech surgeries

We run drop-in clinics with your team — offering tailored, one-to-one support, training, configuration or advice during our visit.

Project support

Need help rolling out new devices, a Wi-Fi upgrade, ISO 27001 preparation or a network rebuild? Our onsite engineers bring the extra hands and experience to get it over the line.

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Scale your support to match your business

Some teams need weekly boots on the ground. Others need light-touch quarterly visits with emergency backup when things go wrong.

We adapt to your needs with simple, transparent scheduling.

• Quarterly — Ideal for small teams or offices with low-touch tech
• Monthly — Perfect for hybrid setups that still need regular eyes on infrastructure
• Weekly or biweekly — For busy offices with frequent hardware, onboarding or system needs
• Daily — For enterprise clients or companies scaling fast and needing embedded support

We can also provide 2-hour emergency response, so you’re never left waiting in a crisis.

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Why onsite beats tickets (sometimes)

Let’s face it — not every tech issue becomes a ticket.

Sometimes the team forgets to report it. Sometimes they can’t explain it. Sometimes they just need a real person.

Our onsite engineers build trust with your team. They know your environment, your people and your ways of working.

That means:

• Problems are solved before they become blockers
• Your team wastes less time waiting or guessing
• You get fewer tickets overall, because they’re dealt with in person
• Small improvements get made faster — better layouts, smoother logins, quieter fans, faster internet

We fix the stuff you didn’t even know was slowing you down.

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Built for continuity, not guesswork

Every visit, every fix, every device — it’s all documented.

We maintain a live knowledge base specific to your business.

That means:

• New engineers can pick up where others left off
• Your IT estate is always up to date
• You have a single source of truth for devices, users, rooms, and workflows
• You’re ready for audits, handovers and future scaling

We don’t just show up. We build systems that last.

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What this unlocks for your team

For IT and operations

• Fewer tickets, faster fixes and better visibility
• Trusted local support without needing full-time hires

For your team

• One-to-one support that’s fast, friendly and stress-free
• Better onboarding, smoother meetings and fewer frustrations

For leadership

• Confident teams, better retention and stronger tech infrastructure
• Reliable support that scales as you grow

For compliance and security

• Regular on-site reviews to spot risks early
• Documented, auditable support practices

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Why LeftBrain

We don’t just send engineers. We send trusted partners who learn your systems and support your people.

Whether it’s a half-day drop-in or a full-time embedded technician, you get high-quality, human tech support that just works.

Our clients love our onsite support because it’s personal, practical and proactive.

You won’t get passed around. You won’t need to explain the same thing twice. You’ll get problems solved — and peace of mind.

“I’ve worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!”