Real-time help, from real humans, whenever you need it

Whether it’s a tech emergency or a simple “how do I…” question, your team needs support that’s fast, human and hassle-free.

LeftBrain’s Helpdesk gives you direct access to responsive, expert support by chat, phone or email. You speak to engineers who understand your systems and your business.

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What makes LeftBrain’s Helpdesk different

Most IT companies offer ticketing systems. We offer people.

We make sure:

• Every query reaches the right engineer quickly
• You get help from someone who knows your setup
• Responses are clear, respectful and jargon-free
• Support works for the way your team actually operates

Our average first response time is under three minutes. You do not wait in line or talk to a bot. You get help from a real person who can actually fix the problem.

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Support that fits your workflow

Your team should not need to learn a new system just to get help.

We make it easy to ask questions and get issues resolved.

You can reach our Helpdesk through:

• Chat using the LeftBrain Desktop app
• Email for detailed or ongoing requests
• Phone when you need to explain something out loud

Whether it’s a Wi-Fi drop, a broken printer, or an account problem before a pitch, we are ready.

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What we support

We handle both the day-to-day and the unexpected. If it is slowing your team down, we fix it.

Troubleshooting and tech fixes

From broken apps to hardware glitches and update issues, we respond fast and provide clear fixes.

“How do I…” support

Quick, friendly help with everyday tools — from file access and screen sharing to document permissions and app usage.

Device support

Laptops that freeze, drives that disappear, keyboards that misbehave — we handle diagnostics, fixes and handovers.

Office tech

Printers, phones, scanners, meeting room screens and peripherals — if it plugs in or connects to Wi-Fi, we support it.

Software questions

We help with Slack, Zoom, Notion, Teams, Figma, and many more. If your team uses it, we make sure it works.

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Helpdesk by the numbers

• 9,500 customer queries resolved last year
• 3 minutes average first response time
• 99 percent satisfaction across support tickets

You do not need to chase or repeat yourself. You get answers quickly and clearly.

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A knowledge base made for your team

The LeftBrain Helpdesk is not just reactive. We create a custom Knowledge Base for your business.

This includes:

• Answers to your team’s most common questions
• Step-by-step onboarding guides
• How-to articles for your software and tools
• Security reminders and IT best practices
• System and process documentation specific to your environment

We turn repeated questions into smart documentation. Your team gets faster, more consistent answers, and you get fewer tickets overall.

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Support for onboarding and offboarding

Our Helpdesk works in sync with your employee lifecycle. We handle user onboarding and offboarding with precision.

We help with:

• Creating and closing user accounts
• Ordering, preparing and shipping devices
• Setting permissions and folder access
• Enforcing security protocols from day one
• Locking and wiping devices during offboarding
• Logging all actions for security and compliance

Nothing is left to chance. Every step is tracked and actioned.

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Embedded in your environment

LeftBrain’s Helpdesk is not a third-party system you have to adapt to. We work within your context.

That means:

• Our engineers know your company and your workflows
• We can solve issues faster because we understand your environment
• We escalate internally when needed and keep you in the loop
• If you also have onsite support, we coordinate with those visits for continuity

It is like having an IT team that knows you, without needing to manage them yourself.

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What this unlocks for your team

For your team

• Fast support when they need it
• No frustration, no technical gatekeeping
• Confidence in the tools they use every day

For IT and operations

• Fewer repeated issues
• Clear records and escalation paths
• Visibility into user needs and system gaps

For leadership

• A smoother employee experience
• Fewer delays caused by IT friction
• A support function that scales with your business

For compliance

• Logged support activity
• Aligned with ISO 27001, Cyber Essentials and GDPR
• No gaps in account access or asset control

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Why LeftBrain

We are not a faceless helpdesk. We are your extended IT team.

We treat your team with respect, solve issues fast, and stay in tune with how your business operates.

Our clients trust us because we are easy to reach, easy to talk to, and committed to solving problems properly — not just closing tickets.

“We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people.”